Auction FAQ
(Frequently Asked Questions)
Q: When will my credit card be charged for my donations?
A: You may check out at any time for all donations that you have made, including: registration, buy-it-now auction items, the wine pull, and team donations.
A: You may check out at any time for all donations that you have made, including: registration, buy-it-now auction items, the wine pull, and team donations.
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To check out, log in to Givesmart and click the "PAY" link in the menu at the top of the page. If you need assistance, please contact Emily Rhone at erhone@gevatheatre.org. If you do not check out on your own, your credit card will not be charged until the auction closes. At the close of the auction, anyone who has not already checked out will have their donations and any winning bids automatically processed.
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Q: If I check out now, how and when will I receive my buy-it-now items or my wine?
A: All items will be delivered to the address you provided when you registered. You will receive an email or phone call to arrange a delivery time.
A: All items will be delivered to the address you provided when you registered. You will receive an email or phone call to arrange a delivery time.
Q: If I am the winning bidder on an auction item, how and when will I receive it?
A: After the auction has closed, all items will be delivered to the address you provided when you registered, along with any wine or buy-it-now items you may have also claimed. You will receive an email or phone call to arrange a delivery time.
A: After the auction has closed, all items will be delivered to the address you provided when you registered, along with any wine or buy-it-now items you may have also claimed. You will receive an email or phone call to arrange a delivery time.
Q: What if I have a question about my GiveSmart account?
A: Please contact Emily Rhone at erhone@gevatheatre.org, and she will be happy to assist you.
A: Please contact Emily Rhone at erhone@gevatheatre.org, and she will be happy to assist you.
Q: May I request a refund for my donation if I no longer wish to participate?
A: If possible, we ask that you please consider allowing Geva to retain your donation. Given the challenging times we are all experiencing, both the theatre and our event partner, Foodlink, need your support more than ever.
A: If possible, we ask that you please consider allowing Geva to retain your donation. Given the challenging times we are all experiencing, both the theatre and our event partner, Foodlink, need your support more than ever.
